Help center

Can Free members see contact details?

No. Free members and guests see masked contact information. Premium and Elite members can unlock full contact access.

How long is a paid plan valid?

Premium and Elite memberships are valid for the selected duration after successful payment.

How are companies ranked?

Elite and Premium visibility, verification, trust score, relevance, and freshness affect directory ranking.

Can I save companies?

Yes. Members can save companies and return to them from the dashboard.

Who can respond to freight inquiries?

Members can respond based on their plan limits. Elite members receive additional matching alerts.

When are direct contacts shared?

Direct inquiry poster contact is shown to Elite members only when the inquiry poster allows immediate coordination.

What does verification mean?

Verification signals are based on submitted information, documents, platform activity, and admin review.

Does Vutrans guarantee a member?

No. Vutrans does not guarantee member conduct. Members should perform their own due diligence.